Superior Queen Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Hotel · Santiago · Santiago Metropolitan
Hotel Ismael
A polished 4-star base in Santiago's Lastarria district, steps from Plaza Baquedano and within easy reach of museums, parks, and dining.
- Rooftop seasonal outdoor pool with city views
- Spa therapy and wellness on site
- 24-hour reception and express check-in/out
8.4
Great
869 reviews
Booking.com 8.4 · 869 reviews
About
Hotel Ismael
Hotel Ismael sits in Downtown Santiago's lively Lastarria neighborhood, a 700-metre walk from Plaza Baquedano. The 4-star property pairs contemporary comfort with practical touches: soundproofed rooms, a seasonal rooftop pool, and a full-service spa. Its position puts you within walking distance of the Bellas Artes Museum, Cerro Santa Lucia, Plaza de Armas, and a cluster of restaurants and cafés.
Rooms range from standard twins to a King Suite with a balcony and bathtub, all featuring coffee machines, air conditioning, and flat-screen TVs. Guests consistently highlight the friendly, attentive staff and the quality of the breakfast spread. The hotel also offers business facilities, a coffee shop, and a paid airport shuttle.
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Exceptional location in Lastarria — Guests repeatedly praise the setting as unbeatable, ideal for exploring museums, parks, and dining on foot.
- Highly rated staff service — From check-in to local tips, the team is frequently called out for going above and beyond.
- Comfortable, well-equipped rooms — Soundproofing, coffee machines, and air conditioning feature across categories, with balconies in several room types.
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Worth weighing
3 to weigh- Not the cheapest option — At a starting price of £168, it's positioned above budget picks in the area, though value ratings remain solid.
- Pool is seasonal — The rooftop pool isn't available year-round, so guests planning a swim should check timing.
- Parking isn't guaranteed — The hotel doesn't list on-site parking; one review mentioned staff helped find parking, implying it's not self-service or convenient.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Twin Room
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Air conditioning
King Suite Balcony
- 1 King-size bed and 1 Sofa bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Standard Queen Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Standard Twin Room
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Leisure
- Spa therapy
- Seasonal outdoor pool
- Sun loungers
- Sun terrace
- Leisure/TV room
Food & Drink
- Coffee shop
- Snack bar
- Picnic area/Tables
- Packed lunches
- Special diet menus
- Welcome drink
Services
- 24-hour reception
- VIP check-in/out
- Express check-in/out
- Currency exchange
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Car hire
Business & Events
- Business centre
- Meeting/Banquet facilities
- Fax/Photocopying
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Ironing facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Cots
Accessibility & Safety
- No smoking on site
- 24-hour security
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
- Safe deposit box
- Allergy-free rooms
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.4/10 from 869 reviews
Booking.com · 8.4 · 869 reviews
8.4Verified guest“Rooms were well-sized and thoughtfully arranged, with a desk, balcony, and coffee setup. The staff were exceptionally friendly and went out of their way to help; views were delightful.”
8.4Verified guest“The decor was pleasant, and the staff were incredibly supportive. The location couldn't be better—close to Bellas Artes Museum, Cerro Santa Lucia, Plaza de Armas, and Lastarria's bars and restaurants. Casa Lastarria for dinner was just half a block away.”
8.4Verified guest“Perfect location with a very short walk to the fine art museum. It's right by a lovely park in the charming Lastarria neighborhood.”
8.4Verified guest“Stylish rooms, very comfortable beds, and relaxing views. The location is hard to beat, with cafés and Sur Patagonico restaurant within walking distance.”
8.4Verified guest“Fantastic location near attractions and dining. The rooftop pool had great views for unwinding. My room was spacious, spotless, and had a lovely balcony. Breakfast offered many tasty options, and the staff were friendly and helpful throughout.”
8.4Verified guest“The staff were very helpful. Breakfast had a generous variety, especially fresh items like roasted vegetables. My balcony overlooked a lively neighborhood full of cafés and shops.”
04 — Location
Getting around Santiago
The property sits in Santiago.
Lastarria: The hotel sits in this bohemian neighborhood known for its cafés, restaurants, and art galleries. Guests mention Casa Lastarria and Sur Patagonico as nearby dining options.
Plaza Baquedano: About a 700-metre walk away, this urban square is a major Santiago landmark and a natural starting point for exploring the city.
Museums & Parks: Bellas Artes Museum and Cerro Santa Lucia are within easy walking distance, and the hotel borders a park—several reviews highlight the convenience.
Ismael Valdes Vergara 312, Santiago, Santiago Metropolitan, 8320089, Chile
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 44 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is at 12:00.
Is parking available at the hotel?
The hotel does not list on-site parking, but staff have helped guests find parking in the area. We recommend contacting the hotel directly for guidance.
Are pets allowed?
No, pets are not allowed at Hotel Ismael.
Does the hotel have a pool?
Yes, there is a seasonal outdoor pool on the roof, with sun loungers and a shallow end. Availability depends on the season.
What room amenities are included?
All rooms feature a shower, coffee machine, heating, and air conditioning. The King Suite Balcony adds a bathtub and balcony.
The bottom line
Hotel Ismael is a smart choice for travellers who want a central, well-run base in Santiago's cultural heart. The combination of a rooftop pool, spa, and consistently high service ratings makes it easy to recommend, so long as you're comfortable with the price and don't rely on the seasonal pool or private parking.
8.4Best for culture-focused travellers who value location and service.
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